FAQs

Naturally. Yes, we have this service, and the deal is done through the company directly and specifically for the customer only (that is, it is not manufactured for our company or another customer).

The company has more than 500 different models.

The company’s official working hours are from Saturday to Thursday, and working hours in the winter are from 10 am to 7 pm, while in the summer from 10 am to 8 pm, the company does not work on official holidays.

The most appropriate means is direct contact through the phones listed on the site on the contact page, or via What’s App.

Countries that the company already deals with: Iraq, Jordan, Kuwait, UAE, Qatar, Saudi Arabia, and the rest of the Arab countries if possible.

Absolutely, there are no other branches of the company. Only company addresses are shown on the Contact Us page.

The payment methods available at our company are approved bank transfers: CIB Bank, Banque Misr, Bank of Alexandria, InstaPay and various electronic wallets.

Naturally. Yes, our company can ship to customers who wish to do so, as for shipping methods to Arab countries where land shipping is available, and for the rest of the countries, this is done through agreement between our company and the customer.

There is no tangible guarantee, but here are other means. The customer can complete an order for a small amount to actually learn about our company’s products, payment methods, delivery times, and other matters. The company’s policy in foreign dealings is complete customer satisfaction and in ways that guarantee the customer increased confidence.

The company can be visited by prior appointment, during official working hours.

You can contact directly the Executive Director, Accountant/ Hany Shata

Prices can be known in the case of serious orders or in the case of supplying an order of a single product.

All customers are contacted based on their interest in this, and they are contacted with everything that is new. You can also follow the website. We are always updating it. You can contact us directly to ask about what is required.

20% of the products manufactured by the company are handmade, and 80% of the remaining products are manufactured using modern machinery.

This is done according to the nature and quality of the required model, as well as the required quantities of it at the required time.

The type of basic wood or the basic raw material used in manufacturing the products is beech wood. As for manufacturing products of another quality, this is done according to the other woods available to us and the quality of the required model, and this is done in the case of special requests.

here is no minimum order for our products.

Naturally. Yes, if you have someone on your behalf to receive shipments, deliveries, confirm product orders, or other matters, then we have no obstacle to that. We do not accept intermediaries, as the transactions with our company are direct transactions, that is, directly between our company and the customer, in order to ensure the building of bonds of trust and the comfort of our customers.